Avoidable Delay Management: How to Take Control of Your Length of Stay

  • Toni Cesta
  • 18, June 2019 Tuesday
  • 10:00 AM PDT | 01:00 PM EDT (60 Min)

This delay management webinar will help you identify factors that cause delays as patients progress through their stay and how to rectify these barriers to care. You will learn the most efficient ways to integrate avoidable delay management into your day with all the members of the interdisciplinary care team. It will explore examples of reports that can be used to understand the data you have collected.

Live Online Training
June 18, Tuesday 10:00 AM PDT | 01:00 PM EDT (60 Min)

One Dial-in One Attendee
Group-Max. 10 Attendees/Location
(For multiple locations contact Customer Care)

Recorded Version

1x Person - Unlimited viewing for 6 Months (For multiple locations contact Customer Care)
rec Recorded Link and Ref. material will be available in My Account Section 48 hrs after completion of Live training

Training CD / USB Drive

One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days after completion of Live training
Customer Care

Fax: +1-650-362-2367

Email: customercare@fdatrainingalert.com

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Why Should You Attend:

One of the strategic roles of the hospital case manager is to identify avoidable delays (also called avoidable delays or variances). It is vital to achieving good patient flow as patients progress through their hospitalization. However, playing this role isn’t simple.

A robust process with clear roles, and database better makes sure that the data is collected in a timely manner and that the date is accurate. If you are unsure of what avoidable delays actually are, or identify and capture them, this training is for you. And once they are in your database, how can they be effectively used to improve the length of stay is another question. As important as the role is, every case manager should understand how it finds a place into their daily practice.

This webinar will discuss what the role of the case manager is in identifying avoidable delays. To ensure that patients experience good flow through the hospital stay and reduce or eliminate errors, the process of capturing avoidable delays is used. The common categories employed to aggregate and report these delays will be reviewed in this course. Also, the role avoidable delay capture plays in the process of care coordination will be reviewed. Although the length of stay can be reduced or well managed by optimizing care coordination, it often takes a backseat or is not given the importance it should receive. What can case managers do to integrate these processes into their everyday routines? First, identify the delay and then work to rectify it. This course will show you how to implement this. Also, how the length of stay management is the key in managing the CMS Efficiency Measure will be discussed. Avoidable delays from the perspectives of access, through-put and discharge will be reviewed. The program will conclude with examples of aggregated data and a demonstration of how this data can be utilized for quality improvement.

Various factors cause delays as patients progress through their stay and it’s on us to identify and rectify these obstacles to care. Explore the most efficient ways to fit in avoidable delay management into your day with each member of the interdisciplinary care team.

Areas Covered in the Webinar:
  • Define patient flow
  • Care coordination
  • Length of stay and the efficiency measure
  • Avoidable delay categories
  • Integrating care coordination and avoidable delays
  • Managing avoidable delays- the process
  • Entering avoidable delay data into a database
  • Aggregating and reporting avoidable delay data
  • Patient flow scorecard
  • Case management report care
Who Will Benefit:
  • Directors of Case Management
  • Directors of Social Work
  • RN Case Managers
  • Social Workers
  • Directors of Quality Management
  • Vice Presidents of Nursing
  • Directors of Finance
  • Vice Presidents of Operations
Instructor Profile:
Toni Cesta Toni Cesta

Consultant and Owner, Case Management Concepts LLC

Toni G. Cesta, Ph.D., RN, FAAN is Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, new documentation systems, and other strategies for improving care and reducing cost. The author of nine books, and a frequently sought after speaker, lecturer and consultant, Dr. Cesta is considered one of the primary thought leaders in the field of case management.

Dr. Cesta writes a monthly column called “Case Management Insider” in the Hospital Case Management journal in which she shares insights and information on current issues and trends in case management.

Prior to her current work as a case management consultant, Dr. Cesta was Senior Vice President – Operational Efficiency and Capacity Management at Lutheran Medical Center in Brooklyn, New York. She was responsible for case management, social work, discharge planning, utilization management, denial management, bed management, the patient navigator program, the clinical documentation improvement program and systems process improvement. Prior to her position as Senior Vice President at Lutheran Medical Center, Dr. Cesta has held positions as Corporate Vice President for Patient Flow Optimization at the North Shore – Long Island Jewish Health System and Director of Case Management, Saint Vincents Catholic Medical Centers of New York, in New York City and also designed and implemented a Master’s of Nursing in Case Management Program and Post-Master’s Certificate Program in Case Management at Pace University in Pleasantville, New York. Dr. Cesta completed seven years as a Commissioner for the Commission for Case Manager Certification.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short and long term clinical perceptions and outcomes.

Dr. Cesta has presented topics on case management at national and international conferences and workshops. Her books include “Nursing Case Management: From Essentials to Advanced Practice Applications”, “The Case Manager’s Survival Guide: Winning Strategies in the New Healthcare Environment”, “The Case Manager’s Survival Guide: Winning Strategies for Clinical Practice”, “Survival Strategies for Nurses in Managed Care” and “Core Skills for Hospital Case Managers”. Dr. Cesta is Consulting Editor of “Hospital Case Management Journal” and “Discharge Planning Advisor”. In addition, she serves as editorial advisory board member of several case management journals and publications including “Strategies for Healthcare Excellence” and “The Journal of Care Management”.

Dr. Cesta has a BS in Biology from Wagner College, a BS in Nursing from Adelphi University, an MA in Nursing Administration from New York University, and a Ph.D. in Nursing Research and Theory Development from New York University.

Dr. Cesta is a Fellow of the American Academy of Nursing. Among her awards are included the “Nursing Service Administration Award” from the New York State Nurses Association, the Jessie M. Scott Award for excellence in research, practice and education from the American Nurses Association, and three “Book of the Year” awards from the American Journal of Nursing. In 2010, she was awarded the Brooklyn Leaders Award from the Arthritis Foundation.

Topic Background:

One of the key metrics for hospital case management has always been the length of stay. The Centers for Medicare and Medicaid Services (CMS) has lately included a new value-based measure called the “Efficiency Measure” which rates hospitals on their cost and length of stay. This makes length of stay more crucial than ever. When the reduction opportunities are small, managing length of stay entails finding new ways of determining how to reduce it. Case management plays a key role in this process.

Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. FDATrainingAlert would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

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